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FAQ


1.How long does it take to receive my order?
Generally, order will be processed within 24 hours and the transit time is typically 3-7 business days.

2.How do I track my order?
As soon as your order ships, you’ll get an email notification so pls pay attention to that. 
To track it, you can check your email order notification or
simply go to Customer Service, track it through ☛Track Order.

3.Is It Free Shipment?
Yes, it is free worldwide shipment via FedEx/DHL.
If your order does not qualify for free shipping, the shipping fee will be shown on the address-filling page once the order is settled.

4.Do I need to pay custom fees?
Yes. We ship internationally, as each country has its own set of rules, regulations and taxes for importing, customer, rather than Veekys, will assume the taxes on principle.

5.What payment terms do you accept?
We support secure payment, PayPal, Debit/Credit Cards, Google Pay, Apple Pay.

6.Do I need any prior experience?
Nope! Our DIY kits are designed with beginners in mind. You do not need prior knowledge to install these stalk kits, however, we do recommend studying our installation videos and follow the guidance to get the most out of your kit

7.What if the products I have received are damaged or missing items? How do I return?
Please refer to our Return & Refund Policy
Pls kindly noted, Veekys do not accept returned products that have been man-made damaged.
Pls inspect your order upon reception and contact us at [email protected] within 30 business days if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and deal with it promptly and effectively.
Orders received exceed 30 days, a return or an exchange of goods is not accepted.

8.What will happen if an item is on backorder?
In only very rare cases, you may haven’t received the products for more than 7 days. Feel free to contact us at [email protected],we will deal with it immediately.

9.Why did I pay for several days but still without a tracking number?
Normally, we will send it out and update tracking number within 24 hours. Shop with confidence knowing you’ll get your products in 3-7 business days. Which does not include the time that your payment received in our account. It will usually arrive within 10mins, but does not exclude the special circumstances this process needs a few days, depending on the payment platform ultimately. Feel free to contact us at [email protected].

Shop on Veekys with Confidence We are professional manufacturer. 
Our great confidence comes from our professional design, development, techincal support and manufacturing background.
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