Leveringspolitik

 

At Veekys, we are committed to providing you with a seamless and reliable shopping experience. This includes ensuring that your orders are shipped to your desired location promptly and efficiently. Below, you will find our shipping policy details:

 

1. Free Worldwide Shipping on $100+✈️

In exceptional circumstances, should your order not meet the criteria for free shipping, the applicable shipping fee will be displayed on the address confirmation page upon finalizing your order.  No matter where you are located, we will do our best to deliver our products to your doorstep at the soonest as we can.

 

2. Ships Next Day & Lands in 4 Business Days Max⚡

Please kindly note that processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances but we commit to processing it within no more than 2 business days. We appreciate your patience during such times.

The delivery times may vary depending on your location and any potential customs processing times. Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

Veekys assumes no responsibility for delayed order, or mandatory return due to the following reasons:

1) Delay or delivery failure due to the consignee's actions. These activities include, but aren't limited to: refusing to do customs clearance or refusing receive, changing the address after shipment, providing an unknown or incorrect address, wrong contact information, etc.

2) Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays.

3) The consignee's address is the school, work unit, or residential community that the courier cannot access.

4) Delay because of force majeure. "Force majeure" means an abrupt, inevitable, or insurmountable objective circumstance along with other objective circumstances which lead to delayed transport, for example, but not limited to regional or national air or ground transport system controllers or interruptions (e.g., weather reasons), communicating system interference or mistake, government activities, postal management policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other related events.

 

3. Customs and Duties

At Veekys, we are committed to providing you with a seamless shopping experience. The total amount you pay on our site already includes all applicable customs duties, import taxes, and VAT. Your order will be shipped internationally under DDP (Delivered Duty Paid) terms.

This means you will not be required to pay any additional customs or clearance fees upon delivery. We will handle all customs procedures and prepay the relevant taxes and duties to ensure your package arrives smoothly and hassle-free at your doorstep.

In the rare event that you are asked to pay extra customs charges, please contact us immediately at sales@veekys.com, and we will step in to resolve the issue right away.

 

4.Tracking Your Order

When your order dispatched, we will send you an email with your tracking details so that you can track your order. You can use this information to track the status and location of your package in real-time. If you didn't receive a tracking number in more than 3 days, please don’t hesitate to contact our customer support team at sales@veekys.com.

 

 5. Inspection and Sign

Please inspect the package upon receiving. When it's chipped or damaged, don't sign the delivery or open the package. In these situations, please contact our customer services.

After you (or somebody else on your benefit) sign for your product, we will consider this is your approval of the package, amount, and merchandise. To protect your rights, you're highly suggested to take a complete unboxing video and inspect the items in line with the packing list. If items are damaged or missing, please get Veekys customer service within 24 hours after you receive the package so we could help you solve the issue as fast as we can.

 

6. Lost or Delayed Shipments

In the rare event that your order is lost or significantly delayed, please contact our customer support team. We will work diligently to assist you in locating your package or processing a replacement if necessary.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at sales@veekys.com or use the Live Chat.

Email: sales@veekys.com

Tel/ WhatsApp: +1 (267) 243-4900

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (not the return address)